Shipping & Returns
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United States domestic packages are shipped First Class (estimated 3-5 business days) with tracking unless otherwise requested, once payment has cleared. Notification and a tracking number will be emailed to you when we ship your package.
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International orders are shipped USPS First Class Mail with tracking unless otherwise requested. Packages usually take 1-2 weeks to arrive, but some will take significantly longer depending on location and customs. Please allow up to 8 weeks for your package to arrive. Some countries may not track a package after it has cleared customs.
UK and other international buyers are responsible for any customs duties or VAT (Value Added Tax) fees which may arise. Customs duties and VAT fees are a tax imposed by the destination country upon the buyer and are wholly separate from shipping costs. They cannot be predicted, altered or payed by the seller. We are unable to mark packages as "gift" as this is a federal crime in the United States. It is the customer’s responsibility to be aware of their country's tax policies before ordering.
~Our primary shipping method is USPS. We try to ship purchased items within 2 business days. If you need it more quickly we can use FedEx. Shipping costs will vary from the posted shipping rates if you request that we use a different method.
~We are not responsible for packages once they leave our hands and are left to USPS. If you would like added insurance on your order please contact us. If your order does become lost in the shipping process, it will be your responsibility to contact USPS. We will do what we can to help, but ultimately it is your responsibility.
~Your order will be shipped once payment has cleared. With made to order items, please contact us about turn around time. Orders are processed in the order they are received. You will get a notification from us once your purchase is on its way.
~Our shipping cost also includes handling and packaging materials. We ship and package with as much recycled materials as we can, we are always striving to create a better planet.
Ground — $5 flat rate
2nd Day — $21 flat rate
Overnight – $34 flat rate
Returns & Exchanges
We want you to be completely satisfied with your online purchase. If for any reason you are not, We will be happy to exchange any product with another product of equal value if the item is returned within 10 business days of the arrival date and in the same condition: new, unworn, no damage.
~You must contact us about any issues or exchange requests within 5 days of package arrival. You will be responsible for paying the difference and shipping. We do not accept refunds at this time. ~So please read all our policies before ordering. ~Custom orders are final and may not be returned. ~No exceptions please.
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Tigerlily Boutique & Botanica